Shipping Policy
We’re thrilled to offer reliable shipping both across India and internationally. Here’s everything you need to know about how we get your order to you.
1. Shipping Locations:
- India: We ship to all locations across India.
- International Shipping: We also ship to select countries worldwide. Please check if we deliver to your country at checkout.
2. Processing Time:
Order Processing: All orders are typically processed within 1-2 business days. Please note that processing times may vary during peak seasons or holidays.
3. Shipping Time:
- Within India: Delivery usually takes between 5 to 7 business days, depending on the delivery location.
- International: Delivery times for international orders vary by destination but typically range from 7 to 14 business days. Customs processing may cause additional delays.
4. Shipping Charges:
- Free Shipping: We offer free shipping on all orders over 5000 INR for India and over 10,000 INR for international orders (conditions apply).
- Standard Shipping Fee: Shipping costs for orders will be calculated at checkout based on your location.
5. Order Tracking:
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to track your package and stay updated on its delivery status.
6. Customs and Duties (for International Orders):
For international shipments, customs duties and taxes may apply once your order reaches the destination country. These charges are the responsibility of the customer, and they are typically collected by the shipping carrier at the time of delivery. Please check with your local customs office for more information on applicable duties and taxes.
7. Delays and Exceptions:
While we make every effort to ensure timely delivery, unforeseen circumstances such as weather, holidays, or customs delays may cause shipping times to vary. If your order is delayed, we will keep you informed and do our best to resolve any issues promptly.
8. Address Accuracy:
Please double-check your shipping address before completing your order. We are not responsible for delays or failed deliveries due to incorrect or incomplete address details.
9. Shipping Issues:
If you experience any issues with your order, such as missing items or damaged goods, please contact our customer service team within 7 days of receiving your package so we can assist you promptly.
10. Other Information:
We will not be responsible for:
- Items that are missing because they are confiscated by customs;
- Inaccurate or incomplete shipping address;
- Packages that are not able to clear customs due to restrictions;
- Packages that are not picked up by the customer at the local holding facility.
- We do not take any responsibility for delays in delivery caused by customs.
Contact Us:
If you have any questions about shipping or need assistance, feel free to reach out to our customer service team at hello@thankjade.com
Thank you for shopping with us! We look forward to delivering your order soon.