Frequently Asked questions
We use Type A natural jadeite, which is unheated and untreated.
Yes, our jadeite is certified as Type A natural jadeite by GIA Lab Hong Kong and the Hong Kong Jade and Stone Laboratory.
Our jadeite is sourced directly from a mine located in Kazakhstan. We are proudly single-origin, with traceability and provenance.
Yes, we ensure sustainability by sourcing from a professionally operated, conflict-free jadeite mine. Our practices adhere to fair trade principles.
Absolutely! To discuss your custom jewellery, please email us at hello@thankjade.com.
Lead time varies based on the complexity of your design and the artisans involved. We will provide an estimate upon discussing your project.
We do not offer refund for custom made pieces as they are specially created for you. For hygiene purpose, we cannot offer return on our beauty tools range or jewellery unless the piece you are received is damaged or wrongly received. Please refer to our Returns page for more details.
To maintain the beauty of your jadeite, avoid exposing it to harsh chemicals and clean it with a soft cloth.
You can reach our customer support team at hello@thankjade.com for any inquiries.
We do not have a physical store. Our collection is exclusively available for purchase on www.thankjade.com
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment.
Yes, we provide a guarantee on our products and each product shipped has a GIA certificate copy as we are confident that we only use type A natural jadeite (unheated and untreated). Please refer to our GIA certificate on the link here.
Yes, we provide a warranty on our products against defects in materials and craftsmanship. However, please note that these are handmade pieces and they are not standard machine made mass produced. Which means they will have flaws and imperfections but that’s what makes them unique.
Our jadeite is natural (unheated and untreated) it has not been colour dyed to make it consistent. It is in its most natural form as it comes from the earth. Our jadeite is found in many colours ranging from shades of green, greys, white and others. They all have unique patterns. This means the jade piece you receive is one of a kind just as you are and can’t be replicated.
If your jewellery requires repair, please contact us at hello@thankjade.com, and we will guide you through the process.
You can cancel or modify your order. However, try to do this immediately as our team is fast in packing your orders. Please contact us as soon as possible for assistance.
Yes, we offer a newsletter where you can subscribe to receive updates, special offers, and news about new collections.
Yes, we offer discounts for bulk orders. Please contact us at hello@thankjade.com for more information.
If your order arrives damaged, please contact us within 7 days with photos of the damage, and we will assist you with a replacement or refund.
While our products are made from natural materials, please ensure that they are appropriate for the child's age and use and always consult a doctor or paediatrician before a child uses them.
To preserve your jadeite jewellery, store it in a soft pouch or a separate compartment in a jewellery box to avoid scratches.
Yes, we offer customized corporate gifting solutions. Whether you’re looking for personalised jewellery for employees or unique gifts for clients, please contact us at hello@thankjade.com for more information and to discuss your requirements.
